Frequently Asked Questions

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If you need further information to make a decision, do reach out.

What exactly does Workspace Global do?

Workspace Global is an outsourcing platform that connects businesses to the talent they need to create a strong brand. Our platform provides access to world-class brand services for entrepreneurs and organisations across the world. With Workspace Global, you can order custom logos, designs, websites, social media content and other branding services.

What solution does Workspace Global offer organizations?

Workspace Global offers a virtual creative agency solution for organizations. This is known as our "Premier Service" Organizations can work with our experts from wherever they are in the world. Similar to traditional agencies, our Premier Service offers integrated strategic consultations, client success management (concierge), priority delivery and increased flexibility on work revisions. Premier Services attract additional fees associated with the enhanced hands-on experience. Anyone can sign onto our Premier Service by using our "Send Mail" function. Simply request to sign up as a "Premier Client" and a client success manager will immediately be assigned to your account. You will, however, not be able to toggle between using the Marketplace platform and the Premier Service during a project.

How can I make a payment to Workspace Global?

We currently accept card payments and mobile money payments on our platform. Clients may request special details to send money via bank transfer or Paypal

What is a revision?

We measure revisions as the number of times a client contacts us to make a change to their work. For example: 1 email, that contains 5 edits = 1 revision. Revisions can add significant time to a project. Providing thorough feedback ensures faster turnaround time on your work.

How many revisions am I entitled to?

All services are allocated a specific number of revisions. Once you select a service, the number of complimentary revisions will be indicated. Marketplace customers are often entitled to two complimentary revisions. Premier clients are entitled to up-to 4 complimentary revisions. Additional revision requests beyond the allocated number will attract a surchage.

How long will it take to complete a project from start to finish?

Project timelines vary for each service. When you buy a service, we provide you with a range of dates within which your work will be delivered to you. Our date ranges create room for clarification of briefs with you, unavailable information and high traffic periods. Our team will always keep you aware of how your project is doing and when delivery is expected. A project successfully commences only after a customer has paid and filled our briefing form. You will be informed if there are any issues with your briefing form submissions.

How much do your services cost?

Services available on our Marketplace are competitively priced for entrepreneurs. You may browse our prices here. For organizations signed onto our Premier Service, quotes will always be made available upon project request.

What is your process like?

You can begin working with us in a few different ways. 1. Click here to signup, see and order from our menu of services. If you have a special project in mind, send us an email to request a specific service outside our displayed services. 2. After payment, you will be requested to fill a request brief using our easy briefing forms. 3. Our creatives will get to work once your self-explanatory brief is submitted. 4. A number of drafts will be submitted to you to choose your favourite and submit a proposed revision. 5. The revision is implemented on your favourite choice and is submitted to you in various file formats via mail.

Do I own the intellectual property and rights of the work you create for me?

Upon receipt of payment, Workspace Global signs over ownership of the rights to use creative work selected and approved by the client. Workspace Global, however, reserves the right to re-use creative work rejected or not approved by the client.

Why use a branding platform instead of a digital marketing or advertising company?

Branding companies look at brands as the big picture for a business. This could be a company’s philosophy, values, reputation, and image. Customers create their own perception of the business as they experience it and decide if it adds value to their lives. A successful brand is able to build a connection between the two. In relation to how branding is associated with advertising and marketing; branding is the ‘why,’ advertising is the ‘what,’ and marketing is the ‘how’ of your business. Advertising is about developing a concept that draws attention to your business. Marketing converts your goals into sales. These two disciplines are rooms in your house that you can add later. Branding is about supporting the entire infrastructure, so you can focus on building your business one’ room’ at a time.

Why is brand identity so important?

Brand identity is essentially how a particular brand stands out among its competitors. Unique and recognizable brand elements for promoting business are the most well-known aspects. While it is true that such parts of a company, including the brand name, logo, and tagline, play a significant role, brand identity goes far beyond these elements. The brand identity encompasses all visual aspects and features included in the overall brand experience. And each part plays a particular role: Brand Image: Whereas brand identity is the brand’s outward expression, brand image is how the target audience perceives the brand. Visual identity is crucial for businesses because the brand image is based on it. One of the hardest and most important tasks for any marketer today is to make audiences develop a brand image that conforms to the identity. Differentiation: Identity helps a brand differentiate itself from its competitors. This, in turn, is essential for positioning strategies. Consistency: Out of everything related to branding and brand identity, consistency is the most critical part of all. Developing a consistent outward expression is crucial to generating the perception that the brand needs. Personality: Brand identity helps communicate the brand’s personality via visual means. Let’s boil down all of the above into one general point. In essence, brand identity helps develop a brand image that audiences can consistently relate to and, therefore, always associate the brand with the services or products it provides.

What solution does Workspace Global offer entrepreneurs?

We have launched the Workspace Marketplace for entrepreneurs. It is a hassle-free online platform for entrepreneurs to order custom logos, designs, websites and other services in minutes. Here, entrepreneurs can build their own briefs, make payments, track work delivery and share feedback from anywhere and at anytime. They save precious time usually lost to communicating back-and-forth to get an idea right. Building your brand has never been this easy.

On our Marketplace platform, entrepreneurs can also order Workspace bundles (Service packages at a discounted price).

Who do I speak to if I have a problem?

Our customer service representatives are almost always available in the live chat section at the bottom right of your screen. They are available to guide you with any issues you have or clarifications you may need. They will, however, not be able to accept work requests or revisions outside your order. For large organisations, you will be assigned a Client Success Manager who will specially cater to any requests or support you may need.

What if I change my mind in the middle of a project?

Our briefing forms ensure you are able to express your thoughts on a project in detail BEFORE we commence creative work. If a brief must be changed after a formal request has been made, customers can email us to inform us. The case will be reviewed and your success manager will advise the way forward.

Do you offer refunds?

Every element of our creative process requires time and resources. Project cancellations still rob the time that may have been used to serve another client. We do not offer refunds for work orders placed.