Everything your brand needs.
In one place.
So you can plan.
Trusted by 500+
"You were attentive and patient enough to decipher our exact branding needs as a firm and they delivered an impeccable website."
SAAQ Legal, Ghana
"They have been terrific, easy to work with, and respond at lightning speed. Workspace has saved me a lot of time and made my work a lot easier. I have told a lot of people in the States about you."
Emerging Destinations (USA)
"It’s been a pleasure working with Workspace. I hope we get to collaborate on many more future projects as our company and yours continue to grow."
Residency Africa (Kenya)
What exactly does Workspace Global do?Workspace Global is a creative services platform that connects businesses to the creative talent they need to create a strong brand. Our award-winning solution provides you with access to world-class creative services at your fingertips. Workspace is specially designed for startups, SMEs and large organisations working across the world. We are the sweet spot between nimble affordable freelancers, DIY softwares and strong strategic creative agencies. With Workspace Global, you can order custom logos, designs, websites, social media content and other branding services.
What is your process like?You can begin working with us in a few different ways. 1. Place an order and make payment via our website. If you have a special project that's not on our menu, send us an email to request it. We also deliver campaigns, print anything and can arrange photographers & videographers in your city. 2. After payment, you will be routed to a guided project details form in your mail. You must fill this completely for a project to officially begin. Your advisor/project manager is always available to guide you through filling the form 3. Our creative team will get to work once your brief is satisfactorily submitted. 4. The agreed number of drafts will be submitted to you in your inbox (and via our project management platform, Basecamp) to choose your favourite and submit any proposed revisions. 5. The revisions are implemented on your favourite choice and is submitted to you in various file formats via mail (and via our project management platform, Basecamp). Voila, All done!
How much do your services cost?Services available on our website are competitively priced for startups and SMEs (Starting from as low as $40). You may generate an instant quote here. For large organisations, quotes will always be made available upon project request. Quotes on our website do not apply to special projects involving proposals, pitching or consultations.
How long will my work take?Delivery dates for your first drafts vary for each service (usually from 3 business days for small projects to 20 business days for larger more-demanding projects). When you start a project, we immediately provide you with an estimated date of delivery within which the first draft of your work will be delivered to you. Our date ranges create room for clarification of briefs with you, unavailable information and high traffic periods. Our team will always keep you aware of how your project is doing and when delivery is expected. A project successfully commences only after you have placed an order and satisfactorily filled your project details form. You will be informed by your advisor if there are any issues with your project details form submission. It's important to note that YOU play a huge role in ensuring projects are completed when needed. Fill project forms and provide feedback as quickly as you can and we'll do the rest!
Who do I speak to if I have a problem?Before your project starts Our front desk is almost always open in the live chat section at the bottom right of your website screen. Our teams will support you through our live chat section in real time during GMT & EAT Working hours. You may also schedule a 15-min virtual meeting here. You can also email our Front Desk via firstname.lastname@example.org or email@example.com After you have started a project You will be added to our project management platform where you can interact with your advisor/project manager and creative teams at any time during your project. On this platform, you can track project progress in real time from your phone or PC. For large organisations on our Premier Service, you will be assigned a special success manager who you can call directly on phone, email or request to visit your office.
How do revisions work?Workspace grants every project a minimum of TWO complimentary rounds of revisions. Remember, any work request (including revisions) you make requires our creative talent to apply billable hours to fulfil your request. This therefore means our talent is unable to provide unlimited revisions for your work for FREE. Our solution, however, creates the opportunity for you request unlimited revisions within a round of revisions. Simply put, a round of revisions refers to ONE list of ALL the revision requests you desire; submitted to us at once in writing or via loom.com. You are encouraged to consolidate all your feedback (and that of your team or other stakeholders) into ONE update to constitute one round of revisions. Should TWO rounds of revisions not be enough for your project, you may purchase additional rounds of revisions by selecting that option in the Additional Requirements section before you place your order. You can also purchase Additional rounds of revisions at any point during your project using our order page. Speak to your advisor/project manager for more information if needed.
How many rounds of revisions am I entitled to?Most projects will allow you TWO complimentary rounds of revisions. If your project entitles you to more than TWO revisions, your advisor will indicate this to you. Read more on "How Revisions Work" in FAQs. You may purchase an additional round of revisions for your project under "Additional Requirements" on our order page.
How can I make a payment to Workspace Global?We currently accept card payments and mobile money payments on our platform. Clients may request special details to send money via bank transfer, MPESA or Paypal.
Does Workspace support small businesses?Yes, we do! We specifically launched the Workspace Marketplace for small businesses and start-ups. It is a hassle-free online storefront for you to order custom logos, designs, websites and other services in minutes. Here, you can build their own briefs, make payments, track work delivery via Basecamp and share feedback at anytime. They save precious time usually lost to communicating back-and-forth to get an idea right. Building your brand has never been this easy. On our Marketplace, you can also order Workspace bundles (Service packages at a discounted price).
Does Workspace work with large organisations?Yes, we do! Workspace Global offers a virtual creative agency solution for organisations. This is known as our "Premier Service" Organisations can work with our experts from wherever they are in the world. Similar to traditional agencies, our Premier Service offers integrated strategic consultations, client success management (concierge), priority delivery and increased flexibility on work revisions. Premier Services attract additional fees associated with the enhanced hands-on experience. Anyone can sign onto our Premier Service by using our "Send Mail" function. Simply request to sign up as a "Premier Client" and a client success manager will immediately be assigned to your account. You will, however, not be able to toggle between using the Marketplace platform and the Premier Service during a project.
What if I change my mind in the middle of a project?No worries at all! Our project details forms ensure you are able to express your thoughts on a project in detail BEFORE we commence creative work. If a brief must be changed after a formal request has been made, customers can inform their project manager. The case will be reviewed and your success manager will advise the way forward.
Do I own the intellectual property and rights of the work you create for me?Upon receipt of payment, Workspace Global signs over ownership of the rights to use creative work selected and approved by the client. Workspace Global, however, reserves the right to re-use creative work rejected or not approved by the client.
Why use Workspace instead of a freelancer or agency?Our solution provides the careful balance sometimes unreliable freelance options and expensive agencies. Workspace offers you freelance-level rates with agency quality reliability, quality delivery and customer service. Our model enables us to never run out of capacity so we can always take work and always deliver on time. We assign you an advisor who is always available to discuss projects and guide you towards your next step. You also don't have to worry about retainers, as you can work with us for years purely on a project basis. We will always be there for you!
Why is brand identity so important?Brand identity is essentially how a particular brand stands out among its competitors. Unique and recognizable brand elements for promoting business are the most well-known aspects. While it is true that such parts of a company, including the brand name, logo, and tagline, play a significant role, brand identity goes far beyond these elements. The brand identity encompasses all visual aspects and features included in the overall brand experience. And each part plays a particular role: Brand Image: Whereas brand identity is the brand’s outward expression, brand image is how the target audience perceives the brand. Visual identity is crucial for businesses because the brand image is based on it. One of the hardest and most important tasks for any marketer today is to make audiences develop a brand image that conforms to the identity. Differentiation: Identity helps a brand differentiate itself from its competitors. This, in turn, is essential for positioning strategies. Consistency: Out of everything related to branding and brand identity, consistency is the most critical part of all. Developing a consistent outward expression is crucial to generating the perception that the brand needs. Personality: Brand identity helps communicate the brand’s personality via visual means. Let’s boil down all of the above into one general point. In essence, brand identity helps develop a brand image that audiences can consistently relate to and, therefore, always associate the brand with the services or products it provides.